Privacy policy

HEH PAWS LLC – Unified Terms & Policies

Last Updated: [December 10th, 2025]

Welcome to HEH Paws LLC (“HEH Paws,” “we,” “our,” or “us”).
By accessing our website hehpaws.com, placing an order, or using our subscription service, you agree to the following combined Terms & Policies:

1. Company Information

2. Definitions

3. Orders & Payments

All orders placed on the Site are subject to acceptance and availability.

Payment Methods

We accept all major payment methods listed at checkout.

Pricing

All prices are shown in USD. Applicable taxes will be added at checkout.

4. Subscription Policy

Customers may subscribe for automatic deliveries every 2 weeks, 1 month, or 2 months.

Managing or Cancelling a Subscription

You may pause, modify, or cancel at any time via your customer account or by emailing support@hehpaws.com.

Important

Orders already shipped cannot be cancelled except under our Satisfaction Guarantee.

Eligibility for Guarantee

Applies to first-time customers and the first shipment of an initial purchase.

5. Shipping Policy

United States Shipping

Free standard ground shipping.

Risk of Loss

Once the package is transferred to the carrier, risk of loss passes to the customer.

Lost/Damaged Orders

If your order is lost or damaged, contact support@hehpaws.com and we will assist you.

6. 90-Day Satisfaction Guarantee

Refund Eligibility applies to first-time customers, one product per household, within 90 days.

Not Eligible

Return Shipping

Customers are responsible for return shipping unless otherwise stated.

7. Non-Returnable Items

Promotional items, final-sale items, or products not purchased directly from HEHPaws.com.

8. Privacy Policy

Information We Collect

Name, email, shipping/billing address, etc.

Use of Information

Order processing, customer support, marketing (if opted-in).

Third-Party Services

Payment processors, carriers, analytics. We never sell personal information.

9. Cookie Policy

Cookies are small data files stored on your device.

Types

Essential, Functional, Analytics, Marketing.

Third-Party Cookies

Google Analytics, Meta Pixel, TikTok, Shopify tools.

Managing Cookies

Via browser settings. Blocking essential cookies may affect site function.

Consent

By using the site, you consent to cookies.

10. Acceptable Use

You agree not to misuse our site, attempt to disrupt services, or copy content without permission.

11. Intellectual Property

All branding and content owned by HEH Paws LLC.

12. Disclaimers

Supplements are not evaluated by FDA.

13. Limitation of Liability

Liability limited to purchase price.

14. Indemnification

You agree to indemnify HEH Paws LLC from claims resulting from misuse or violation of these terms.

15. Governing Law & Arbitration (Arizona)

Binding arbitration in Maricopa County, AZ.

16. Changes to These Terms

We may update these Terms at any time. Continued use constitutes acceptance.

17. Contact Us

support@hehpaws.com